Verifying Your ibayar88 Account Identity
Account verification is how we protect your balance from unauthorised access and make sure withdrawals land in the right hands. You'll need a clear photo or scan of your Malaysian identity card (MyKad) and a screenshot or statement showing your wallet or bank account matches the name on your ibayar88 profile. We do not store raw document images beyond what is needed
for the check. Completing verification also removes payout holds — unverified accounts can deposit freely but withdrawals are held until the check is done. Submit documents through the verification section of your account settings.
- Step 1 — Go to account settings — Log in, tap your profile icon and select the verification tab. You'll see which documents are still outstanding.
- Step 2 — Upload your MyKad — Take a clear photo of both sides of your Malaysian identity card. Blurry or cropped images slow the review — make sure the name and IC number are fully visible.
- Step 3 — Confirm your wallet or bank name — Upload a screenshot of your Touch 'n Go eWallet, Boost or GrabPay account page showing your registered name. The name must match your ibayar88 profile exactly.
- Step 4 — Await confirmation — Our team reviews submissions and updates your account status. You'll receive an in-app notification once verification is complete and withdrawals are unlocked.